Zendesk Bechmark – Behavioral Cues of Customer Satisfaction, 2014

Profile

Publisher

Zendesk

Published
2014
Base
over 25,000 customers
Company Type
Other
Revenue
n.a.
Geography
USA, Europe, APAC, MEA, LatAm, Other,

Description

The Zendesk Benchmark combines support data from over 25,000 participating Zendesk customers. This data is a global, up-to-date source of customer support knowledge. And Benchmark reports are built into your Zendesk, so quantitative insight is always close at hand.

The Behavioral Cues of Customer Satisfaction White paper provides insights into Customer Satisfaction, for example by:

  • Countries
  • Industry
  • Politeness of customers
  • Email provider
  • ...and more
Use the Zendesk Benchmark to measure your support quality on several metrics, compare your company to your competitors, and discover new strategies to raise your customer satisfaction.
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