Kaseya – MSP Global Pricing Survey, 2014
Base 700 MSPs from 30 countries
Private, Public, B2B, B2C, SAAS, Software, Other
Geography USA, Europe, APAC, MEA, LatAm, Other,
Description Kaseya provides IT systems management software that helps managed service providers (MSPs) and
mid-market enterprises drive growth, innovation, and most importantly, customer success. Kaseya’s solutions are used by more than 10,000 customers worldwide to manage over five million devices across a wide variety of industries. Kaseya has a leading position among MSPs around the globe.
This leading market position gives Kaseya a unique perspective from which to study both pricing and service delivery trends in the global IT services industry. The results provide visibility into the types – and portfolios – of IT services that MSPs deliver to clients, including managed
services offered by a wide range of MSPs from the many small providers to some of the largest and most progressive MSPs in the market today.
Kaseya gathered details from Kaseya MSPs on the existing and emerging types of services
they offer, their current service pricing and future pricing expectations, and on the key challenges their customers face, with particular emphasis on the most important IT service management trends today -- cloud and mobility. The findings are gathered from owners and operators of nearly 700 MSP firms of all sizes, spread across more than 30 countries