Kaseya – MSP Global Pricing Survey, 2014




700 MSPs from 30 countries
Company Type
Private, Public, B2B, B2C, SAAS, Software, Other
USA, Europe, APAC, MEA, LatAm, Other,


Kaseya provides IT systems management software that helps managed service providers (MSPs) and mid-market enterprises drive growth, innovation, and most importantly, customer success. Kaseya’s solutions are used by more than 10,000 customers worldwide to manage over five million devices across a wide variety of industries. Kaseya has a leading position among MSPs around the globe. This leading market position gives Kaseya a unique perspective from which to study both pricing and service delivery trends in the global IT services industry. The results provide visibility into the types – and portfolios – of IT services that MSPs deliver to clients, including managed services offered by a wide range of MSPs from the many small providers to some of the largest and most progressive MSPs in the market today. Kaseya gathered details from Kaseya MSPs on the existing and emerging types of services they offer, their current service pricing and future pricing expectations, and on the key challenges their customers face, with particular emphasis on the most important IT service management trends today -- cloud and mobility. The findings are gathered from owners and operators of nearly 700 MSP firms of all sizes, spread across more than 30 countries
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